Winstanley Mediation values the feedback we receive from our clients. We are committed to continuing to develop and improve our service and feedback helps us to do this. Here are some of the comments we have had from genuine clients who our team have helped:
“Excellent Service Thankyou”
“Professional service from both Tracy and Darren”
“Thank you for your help with reaching an agreement I never thought we would”
“We should have done this 2 years ago. We can now focus on other and more important matters. Thanks for all your patience and understanding”
“I wanted thank you for the way you conducted our recent mediation meeting. I had a very poor experience when I first attempted mediation a few years ago with a different firm.
I was very apprehensive about what may lie ahead with this recent case with my ex-partner. You don't realise how pleased I am with the outcome and the way you handled it with such a concise calm manner was commendable. I am really optimistic about the future now and I cannot recommend your firm highly enough. It was a pleasant surprise for me the way you concluded things within the one session and to know I can now move on with my life.
What you do really matters. Well done Jude”
“I didn’t know what to expect from mediation. I wasn’t too hopeful! But from the first meeting with Tracy, I was confident the process would work for us and so it proved.
“Hi Tracy, following a recent family session I attended at WM South Liverpool suite. I would like to take this opportunity to say thank you to Winstanley Mediation for a most welcoming, professional and well organised family mediation service that has been provided today. I have attended other mediation sessions and solicitor services, and this was by far the best. I will certainly use WM and recommend to all.
“Thank you so much for being so nice every time I had to call and for helping. I really do appreciate it, both you and Tracy”
“Thank you for all your help, I really appreciate it”
“Thanks for all the advice today, you don’t know how much it means to me, you have set my mind at ease”
“The mediation enabled me to get a positive outcome regarding the finances and childcare arrangements that otherwise would not have been possible”
“Thank Tracey for listening to my issues and also thank you for all your help”
“I would certainly recommend using Winstanley Mediation. Our case was dealt with care and understanding and professionalism throughout”
“Darren, I would just like to thank you for your time, you have been a great support throughout this process”
“Thank you so much for the support”
“Thanks to you and Darren, made it really easy and made me feel comfortable“
“Thank you for your update and your swift help with arranging my Mediation Information and Assessment Meeting. Please pass on my best wishes to Tracy Winstanley for her advice and kindness, during our telephone conversation”
Thank you Tracey for helping me and my family move forward , I appreciate everything you have done for me Hopefully this is the ending now take care x
Hi Tracy. Really appreciate your help in those two sessions. Having someone who is impartial and knowledgeable on the issues we discussed really helped x and I constructively work things through
“I will be sure to recommend you to anyone who needs an excellent but impartial mediation service from you and your business. All the very best for the future”
"Tracy was warm and welcoming from the start. Very knowledgeable and built up a good rapport immediately. She created a relaxed atmosphere in which to openly discuss very sensitive matters. She reacted compassionately when appropriate and was strictly professional at all times regardless of the situation. She remained calm if discussions became heated and offered many varied ways to help the discussion flow. I found her very easy to talk to, very relatable, no fear of judgement, no pressure to rush what were very delicate issues at times.
My daughter wanted to be involved in the process as it was concerning her, but was worried about what would happen. Tracy contacted her by email personally to invite her to meet for a chat and made sure she knew all about her before meeting. Despite nerves it went really well. She told me afterwards that Tracy had put her at ease, straight away, that she found her easy to talk to and non judgemental. She felt she trusted Tracy and spoke with honesty and complete openness to her. She had confidence in her to deliver her message to us, her parents, and that she would be heard. It was such a relief for me that she had felt so at ease with Tracy, and it certainly helped the process to stay running smoothly.
I would recommend Tracy to mediate between you if you have family issues that need resolving, in our case after a divorce, and especially if the children want to be involved and heard. Meditation certainly helped move our situation along in a positive way. I appreciated the way Tracy helped us to communicate and kept the children at the heart of the discussions. "
Tracy Winstanley - family/child mediation
Client age 39 child age 12
"Things have been traumatic for both of us, and there comes a point where you have to reassess and go back to the start. Thank you for all your support, particularly the last session which has made things a lot clearer and paved a way forward for both of us, giving us more of an understanding and respectful relationship."
""I can’t thank Tracy enough for the professionalism and expertise shown during a very tough time. She kept us on track and helped us move forward. Her reputation is well deserved. Highly recommend."
"Nice person. Easy to talk to. Would recommend anybody to visit for family mediation. Very relaxed person"